When you update your network credentials or connect to a new router, you will need to reconnect your Smart Devices. 

 

The easiest way to reconnect to a new router is to leave your devices listed in the CE Smart App; follow Option 1 or Option 2 below. If the devices have already been removed from the App, please see Option 3 below. 


Note: CE Smart Devices require connection to a 2.4GHz network and are not compatible with 5GHz bands.

 

1)   The fastest way to get your devices back online and connected to your updated network is to leave your devices listed within the CE Smart App, and update/set the new router's 2.4GHz band to the same SSID (network name) and same password as your prior network; your updated 2.4GHz router band should be named the exact same as your prior network, and the password should match the past 2.4GHz network's password exactly. 
Once this is updated in your router settings, ensure you are connected to the updated Wi-Fi network on your phone/tablet. 
Once the 2.4GHz band's SSID and password match the past network's SSID and password, all of the devices will auto-reconnect to your new router, and should come back online when you open the CE Smart App. 



2)   If you are unable or choose not to set the new router's SSID and password to match your last network: Leave your devices listed in the CE Smart App , update your router/credentials, then in your phone’s Wi-Fi network settings, connect to your new/updated 2.4GHz Wi-Fi network and follow the below steps in the CE Smart App to reconnect your devices:

  • Click on device within the app
  • Click on the “edit” pencil icon on the top right
  • Scroll all the way down and click "Remove Device" and confirm
    • The indicator light on the device will begin rapidly flashing.
  • As soon as the indicator light is flashing, within CE Smart App, click add device and follow the steps to re-connect (ensure you are choosing to connect to your new 2.4GHz network and entering the corresponding new network password). While connecting, it is normal for the indicator light to stop flashing. 
  • A solid indicator light means you've successfully reconnected your device. 

 

3)   If you’ve already removed your Smart Devices from the App prior to following the above steps, please follow the below steps per device to reconnect your devices:  

 

Outlets/Plugs:

  • Press and hold the Wi-Fi power button for about 10 seconds, and release once the blue indicator light is quickly flashing.

    • Upon release, if the indicator light turns red, press and release the power button once more, and the blue indicator light will begin flashing quickly again. 

  • Once the indicator light is quickly flashing, within CE Smart App, click add device and follow the steps to re-connect (ensure you are choosing to connect to your new 2.4GHz network and entering the corresponding network password). While connecting, it is normal for the indicator light to stop flashing.

  • A solid indicator light means you've successfully reconnected your device. 

 

If you experience a connection failure, please attempt connection in AP mode. Reference this article for more help: 

Device Connection Failure Troubleshooting & Recommended Router Settings


Light Switches:

  • First, ensure the Air-Gap Switch on the bottom of the dimmer is ON
  • Then, follow the steps below noting that the reset process differs depending the Smart Dimmer model. 
  • If you are not sure which model you own, look to the left of the air-gap switch (on the bottom of your dimmer).
    • If you see an engraved Wi-Fi symbol next to the indicator light, your model is the 3-way Smart Dimmer (Model CWF500D-3W) 
    • If there is no Wi-Fi symbol next to the indicator light, your model is the single-pole Smart Dimmer (Model WF500D).


3-Way Smart Dimmer (Model CWF500D-3W): 

  • Press and hold the top or bottom paddle button for 20 seconds until the indicator light begins to flash. 
  • Alternatively, there is a small pinhole reset button under the switch's face-plate on the right side; pressing the pinhole button for 3 seconds will also reset the switch.  
    • Once the indicator light is quickly flashing, within the CE Smart App, click add device and follow the steps to reconnect (ensuring you are selecting to connect to your new 2.4GHz network and entering the corresponding password). While connecting, it is normal for the indicator light to stop flashing. 


Single-Pole Smart Dimmer (Model WF500D): 

  • Press the top paddle button quickly 5 times in a row. Press and hold on a 6th press for 5-8 seconds and release once you see the LED light quickly flicker/flash (this is very subtle). Once released, wait 5 seconds, and the LED should begin quickly flashing. If the indicator does not begin flashing, please see below*
    • Once the indicator light is quickly flashing, within the CE Smart App, click add device and follow the steps to reconnect (ensuring you are selecting to connect to your new 2.4GHz network and entering the corresponding password). While connecting, it is normal for the indicator light to stop flashing. 


*See below tips if you are having trouble getting the indicator light to flash on the Single Pole Smart Dimmer:

  • The LED will begin quickly flashing a few seconds after releasing the paddle. Wait 5 seconds to ensure you are giving it time to begin flashing. 
  • The flicker you are looking for (which signals you to release your hold) is very subtle; do not hold the paddle down longer than 8 seconds.
  • Try counting out loud to ‘6-1000’— Press top paddle 5 times quickly, on the 6th, press and hold while counting out loud 1-1000, 2-1000, 3-1000, 4-1000, 5-1000, 6-1000. Release and wait 5 seconds for LED to begin flashing. 
  • If attempting the process more than once, keep the air-gap switch on in between attempts. 



If you experience a connection failure, please attempt connection in AP mode. Reference this article for more help: 

Device Connection Failure Troubleshooting & Recommended Router Settings


Please contact us if you continue to have trouble getting reconnected.