CE Smart Home
Spanish (Latin America)
Enter your search term here...
New support ticket
Check ticket status
CE Smart Home Knowledge Base and FAQs
General FAQs: Connectivity Troubleshooting, Wi-Fi Requirements, Offline, General Device Questions
How to put Devices in pairing mode? (Outlets/Plugs, Light Switches - Normal and AP Mode)
Device Connection Failure Troubleshooting - Router Settings Recommendations
New Router or Updated Credentials - How to Reconnect Devices
What should I do if my device is showing offline in the CE Smart App?
How to Determine Whether I am Using a 2.4GHz or 5GHz Wi-Fi Network?
See all 12 articles
CE Smart App User Guide
CE Smart App - User Reference Guide
Modify the Device Display Order or Display View
How to Update or Modify your Username
Voice Control: the Google Assistant, Amazon Alexa and Siri Shortcuts
How Can I use Siri to control smart devices?
Can I use Siri Shortcuts to control an individual smart device’s function?
What to do if Google Home does not discover my device or voice command fails?
What if Amazon Alexa does not discover my device or the voice control fails?
Connecting to Google Home / the Google Assistant
See all 7 articles
Smart: Scenes and Automation
How to Set a Smart Scene?
How to Create an Automation that turns Device(s) on/off with Sunrise and Sunset?
How to Set / Create a Smart Automation?
Can I set a time delay for automated actions / delay automation after sunrise or sunset?
Can I set a valid time period for a Smart Automation to execute within?
See all 6 articles
How To Control Configured Devices from Other Mobile Devices
Sharing Device Control with Other App Users / Family Members
Why can’t I share device with others?
Do registered CE Smart App Accounts that belong to different countries/regions support device sharing?
Can I share my device to other accounts that use a different mobile operating system?
Schedule and Countdown
How to set a timer / schedule to control my device?
Which time zone is used for executing a scheduled task?
Can the scheduled timer be set differently for several days?
Scheduling Issues: What to do if set schedules are not operating or are operating incorrectly
Is the countdown timer used to power-on or power-off a device?
See all 11 articles
Wi-Fi Smart Dimmer Switch - WF500D
Connecting to the Wi-Fi Smart Dimmer Switch - How to put device in Pairing Mode? (Normal and AP Mode)
Can the Smart Dimmer be used in 3-way Switch? (two switches controlling the same light fixture)
New Router or Updated WiFi Password - Getting Your Dimmer Switch Reconnected
Which Wires are Required for Installation of the Smart Dimmer Switch? Can I install this device if I only have 2 wires or do not have a neutral wire?
Smart Dimmer Light Bulb Issues: Flickering Bulbs, Buzzing or Dim Light when OFF
See all 9 articles
Wi-Fi Smart 3-Way Dimmer Switch (WF500D-3W)
Wiring Help - Difference Between a Standard 3-Way Circuit and a 3-Way Circuit With a Smart Dimmer
How to Install the 3-Way Dimmer Switch?
Video: 3-Way Smart Dimmer and CE Smart App Functions
Connecting the 3-Way Smart Dimmer to CE Smart App - Normal and AP Mode
How to Manually Control the Dimmer Switch
See all 8 articles
Wi-Fi Smart Plug - LA-WF3
Connecting to the Wi-Fi Smart Plug - How to put device in pairing mode? (Normal and AP mode)
Smart Plug will not Power ON / OFF my plugged in Appliance
Can I use the Smart Plug with my electric Kettle / Keurig / Nespresso?
New Router or Updated WiFi Password - Getting Your Smart Plug Reconnected
How to Factory Reset the Smart Plug
See all 6 articles
Wi-Fi Smart Power Strip
Connecting to the Wi-Fi Smart Power Strip - How to put device in pairing mode? (Normal and AP mode)
New Router or Updated WiFi Password - Getting Your Smart Power Strip Reconnected
About the Wi-Fi Smart Power Strip: Control, Features and Specifications
Wi-Fi Smart Outlet (hardwired) - LQ-2-W3
How does the Smart Outlet work? What does each outlet control?
What does each LED indicator mean on the Smart Outlet?
Connecting to the Wi-Fi Smart Outlet (hardwired) - Normal and AP Mode - How to Put the Device into Pairing Mode
Smart Outlet (hardwired) LED is flashing, but once connecting, it states connection failed once reaching 100%.
New Router or Updated WiFi Password - Getting Your Smart Outlet Reconnected
See all 6 articles
WiFi 6 Outlet Outdoor Stake - LH-7-1
Connecting to the Smart Outdoor Stake- How to put device in pairing mode? (Normal and AP mode)
What is the maximum line current that I can have plugged into my WiFi Outdoor Stake?
How to Factory Reset the WiFi Outdoor Stake