General FAQs: Connectivity Troubleshooting, Wi-Fi Requirements, Offline, General Device Questions

Device Control, Wi-Fi Requirements, General Device Connectivity Questions

How to put Devices in pairing mode? (Outlets/Plugs, Light Switches - Normal and AP Mode)
This article explains the steps to configure your new CE Smart Home Devices to your Wi-Fi network via the CE Smart App. There are two configuration method...
Tue, Sep 10, 2019 at 12:45 PM
Device Connection Failure Troubleshooting - Router Settings Recommendations
This article discusses troubleshooting methods to follow if you're receiving a connection-failure while configuring Smart Devices.  The article als...
Tue, Sep 10, 2019 at 4:17 PM
New Router or Updated Credentials - How to Reconnect Devices
When you update your network credentials or connect to a new router, you will need to reconnect your Smart Devices.    The easiest way to reconnect to a ...
Thu, Jun 27, 2019 at 1:15 PM
What should I do if my device is showing offline in the CE Smart App?
If your device is showing offline within the CE Smart App, it means it has lost network connection.  Please note: if you have a dual band router and both b...
Fri, Jun 21, 2019 at 11:58 AM
How to Determine Whether I am Using a 2.4GHz or 5GHz Wi-Fi Network?
CE Smart Home Devices will require configuration with a 2.4GHz network. The easiest way to determine if you’re using a 2.4GHz or a 5GHz WiFi network, is...
Mon, Jun 17, 2019 at 2:27 PM
What to do if my Network has a Single SSID (network name) that includes both a 2.4GHz and 5GHz band?
Routers like Google WiFi and Fritzbox 7590 use the same SSID when distributing the 2.4GHz and 5GHz network; the networks cannot be separated.  If you cannot...
Wed, May 1, 2019 at 4:49 PM
How to Achieve Group Control of Multiple Devices?
If multiple devices of the same model have been added to the CE Smart App and you would like to group devices together to achieve group control, click on on...
Mon, Jun 17, 2019 at 2:36 PM
Will Device Automatically Reconnect to Router if there is a Power Interruption? Do Devices Settings get Saved?
If router internet connection is interrupted due to a power outage or for any other reason, all of our devices are designed to auto reconnect once the Wi-Fi...
Wed, May 1, 2019 at 3:55 PM
Why can't I control my device remotely using Cellular Data (4G/LTE/etc.) on my phone?
If the device is online within the CE Smart App, please check if your mobile phone has enabled mobile data permissions for the corresponding apps. iOS: Se...
Wed, May 1, 2019 at 4:02 PM
What if the device in the group cannot be edited?
If the device in the group does not have connection or is offline, it cannot be edited.  If you cannot control or edit a device, please remove it from app a...
Wed, May 1, 2019 at 4:41 PM