General FAQs: Connectivity Troubleshooting, Wi-Fi Requirements, Offline, General Device Questions

Device Control, Wi-Fi Requirements, General Device Connectivity Questions

Why can’t I reconnect when the power is back on and the network has restored?
If your device does not come back online within a few minutes, please allow approximately 30 minutes for your network to restore and reconnect to the device...
Wed, May 1, 2019 at 4:52 PM
Within a Device Group, a grey/black screen is displayed; cannot edit/delete the group
Please follow the below steps (per device within the group) to remove and reconnect the devices within this group: First, ensure you are close by your dev...
Fri, Jun 14, 2019 at 3:02 PM